
Our services

FAQs
For all your general landlord queries.
How do you deal with tradesman charges?
We advise our landlords to keep a £500 float per property to deal with maintenance issues, but the level is entirely up to you.
A contractor from our panel will carry out the necessary work(s) and their paid invoice will be attached to your monthly statement so you can see we don’t charge any mark-ups.
We will then top up the float from the rental income or, where necessary, we will ask our landlords to top up the float.
For larger jobs, we will contact you with a quotation and seek your approval before instructing the contractor.
Are there any additional charges?
There are no additional charges beyond what’s already mentioned in our pricing plans or has been agreed as part of your management agreement.
What happens if tenants don't pay?
If you are on the Fully Managed plan and therefore covered by Rent Guarantee Insurance, you will always receive your rent on time, regardless of whether your tenant is able to pay.
Are you members of any professional body?
We are members of The Property Ombudsman redress scheme and follow their Code of Conduct.
If you collect my rent, how long does it take to receive it?
We will turn around the payment within one working day of receiving it.


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